Operation Guide
Steps to Follow for Your Orders
1. Select the Products You Want to Purchase and Add Them to Your Cart
Review the features of the products you want to purchase on https://www.kiperinturkiye.com/, select the products you like, and then add them to your cart.
2. Specify Your Delivery Address
You can select a previously saved address as your delivery address or add a new address. You can change your address before your order is shipped.
3. Select Your Payment Method
Choose one of the bank or credit card payment methods offered to you.
4. Order Summary
Before confirming your order, check the information you entered in the order summary area and change anything you wish to modify.
5. Complete Your Order
Once you are sure that the information you provided is correct, read the “Preliminary Information Form” and “Distance Sales Agreement,” check the boxes indicating your acceptance, and then click the “Complete Order” button to complete your order.
Information Regarding the Agreement for Your Order Placed via https://www.kiperinturkiye.com/
The “Preliminary Information Form” and “Distance Sales Agreement” created between you and https://www.kiperinturkiye.com/ regarding electronic commerce are stored electronically for 3 years.
Actions You Can Take After Your Order Is Confirmed
1. Change of Address
If you place an order with the wrong address, you can change your billing and delivery address via the “My Purchases” page using the “Edit Address” tab before your order is shipped.
2. Cancellation and Returns
If you want to completely cancel your order and reverse the transaction, you can perform the cancellation via the “My Purchases” page immediately after placing the order. To return delivered orders, you can also use the “My Purchases” page to initiate your return procedures.
3. Correcting Errors That May Occur During the Ordering Process
Before completing your order, the total amount you will pay for the products you purchase, including VAT and shipping fees, is clearly displayed under the “Order Summary” heading. If you review the order summary and wish to change or believe that any information is incorrect, you can make changes on the “My Cart” page by clicking the “My Cart” tab; if you wish to change the delivery information, you can click the “Edit Address” tab to make the necessary address change. After making the edits, you can click the “Continue” tab to proceed to the payment step.
Protection of Personal Data
We process and keep confidential the personal data obtained from our consumers due to electronic commerce transactions in full compliance with the Personal Data Protection Law No. 6698. You can access detailed information about the processing of personal data, privacy policy, and cookies here (NOTE: The text on the webpage at https://www.kiperinturkiye.com/pages/gizlilik-ve-guvenlik can be accessed by clicking the word “here,” which will open a pop-up window).
Alternative Dispute Resolution Mechanisms
In the event of a dispute, depending on the monetary value of the dispute, the Consumer Arbitration Committee or Consumer Court in the location where you reside or where the consumer transaction took place shall have jurisdiction.