Warranty and Return Policy

You can return products purchased through our website at https://kiperinturkiye.com/ free of charge within 14 days from their delivery date.

Due to hygiene conditions, products to be returned must be unused, with their packaging or protective seals unopened and undamaged. The purchased product must be in its original box and undamaged, and any promotional or campaign products provided as gifts must also be returned at the same time, complete and undamaged.

Within 14 days from the delivery date of the products you purchased, you must contact our company's customer service and submit your return request in writing or by email to info@kiperincollagenturkiye.com. A copy of the invoice for the returned products must also be submitted. Please carefully read and understand the return process information provided to you by our company's customer service and make your return to the address provided via the contracted courier companies. The products to be returned must reach us within 10 days, which is the legal return period as of the date your return request is submitted to our company's customer service.

1. All returns must be sent with the courier companies contracted with our company. If the return is made with any courier company other than the contracted courier companies, the shipping fee will be borne by the sender. In order for your returns to be processed, we kindly ask you to send the products to the … address with the … company contracted by our company on a cash-on-delivery basis. For the return of products invoiced in your company's name, you must issue a return invoice. If the return invoice for products invoiced in the company's name does not reach us, the return process cannot be completed.

To get help with returns or answers to your questions, please contact our company's customer service by calling the phone line at 0850 346 4159 or by sending an email to info@kiperincollagenturkiye.com.”